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Grievance Redressal Assessment and Index (GRAI) 2022

June 24, 2023

Context: 

The Union Minister of Public Grievances, and Pensions has launched the Grievance Redressal Assessment and Index (GRAI) 2022.

About Grievance Redressal Assessment and Index (GRAI):

  • GRAI 2022 was conceptualised and designed by the Department of Administrative Reforms and Public Grievances (DARPG), Govt. of India.
  • Objective: To present organisation-wise comparative picture and provide valuable insights about strengths and areas of improvement regarding grievance redressal mechanism.
  • As part of GRAI, Ministries and Departments are grouped in three groups based on the number of grievances registered in calendar year 2022 at CPGRAMS.
    • Group A for those registering more than 10,000 grievances
    • Group B for those receiving grievances from 2,000 to 9,999 and 
    • Group C for those getting less than 2,000 plaints.
  • Eighty-nine Central Ministries and Departments were assessed and ranked based on a comprehensive index in the dimensions of 
    • (1) Efficiency, (2) Feedback, (3) Domain and (4) Organisational Commitment and corresponding 12 indicators.
Additional Information

About Centralised Public Grievance Redressal and Management System (CPGRAMS):

  • It is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
  • It is a single portal connected to all the Ministries/Departments of the Government of India and States.
  • It is also accessible to the citizens through a standalone mobile application.

News Source: PIB

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 Final Result – CIVIL SERVICES EXAMINATION, 2023.   Udaan-Prelims Wallah ( Static ) booklets 2024 released both in english and hindi : Download from Here!     Download UPSC Mains 2023 Question Papers PDF  Free Initiative links -1) Download Prahaar 3.0 for Mains Current Affairs PDF both in English and Hindi 2) Daily Main Answer Writing  , 3) Daily Current Affairs , Editorial Analysis and quiz ,  4) PDF Downloads  UPSC Prelims 2023 Trend Analysis cut-off and answer key
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UDAAN PRELIMS WALLAH
Comprehensive coverage with a concise format
Integration of PYQ within the booklet
Designed as per recent trends of Prelims questions
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Quick Revise Now !
UDAAN PRELIMS WALLAH
Comprehensive coverage with a concise format
Integration of PYQ within the booklet
Designed as per recent trends of Prelims questions
हिंदी में भी उपलब्ध

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