Answer:

Introduction:

It is true that all civil servants are provided with the same set of rules and regulations to govern their conduct. However, the performance of civil servants can differ significantly depending on their mindset and approach to these rules and regulations.

Body:

• Positive-minded officers tend to interpret the rules and regulations in a way that benefits the case at hand. They see the rules as guidelines to be applied in a manner that is fair and just, rather than rigid laws that must be strictly adhered to. By using their discretion in a positive way, these officers are able to achieve success in their work, even when faced with complex or challenging situations.
  For example, consider a positive-minded officer working in the field of social welfare. This officer may interpret the rules and regulations in a way that allows them to provide additional support to a family that is in dire need, even if that support is not explicitly outlined in the regulations.
  By taking a more flexible approach, this officer can make a significant difference in the lives of the people they serve, and achieve positive outcomes for the community.
• On the other hand, negative-minded officers may interpret the same rules and regulations in a way that is overly rigid and inflexible. They may see the rules as a way to restrict their actions and limit their ability to achieve their goals. This mindset can prevent them from using their discretion in a positive way, and can ultimately lead to poor performance.
  For example, consider a negative-minded officer working in the field of public safety. This officer may interpret the rules and regulations in a way that restricts their ability to build relationships with the community they serve.
  Instead of using their discretion to communicate with the community and establish trust, this officer may view the rules as a way to limit their interactions and maintain a distance from the community.

Conclusion:

It is essential to encourage civil servants to adopt a positive mindset and approach towards their work, so that they can use their discretion in a way that benefits the community they serve. By doing so, we can ensure that civil servants are able to achieve positive outcomes and make a meaningful difference in the lives of the people they serve.