Answer:

Introduction:

Emotional intelligence refers to the ability to understand and manage one’s own emotions and those of others. Emotional intelligence can be a valuable tool in administrative practices, as it can help administrators to effectively manage interpersonal relationships and to make decisions that are sensitive to the emotional needs of stakeholders.

Body:

Here are some ways in which emotional intelligence can be applied in administrative practices, with Indian examples:

• Building positive relationships with employees: S.R. Subramanian, an Indian Administrative Service (IAS) officer, was known for his ability to build positive relationships with his employees. He was known to be approachable and empathetic towards his employees, and he would regularly interact with them to understand their concerns and issues. He would also celebrate their successes and provide them with opportunities for growth.
• Managing conflict: Kiran Bedi, the former Lieutenant Governor of Puducherry, is a well-known example of a civil servant who effectively managed conflicts in her administrative practices. She was known for her ability to listen to all sides of a conflict, understand the underlying emotions and issues, and work with all parties to find a resolution that fulfills everyone’s needs.
• Making decisions: Parasuraman, a former Chief Secretary of Tamil Nadu, was known for his ability to make decisions that were sensitive to the emotional needs of stakeholders. For example, he implemented a program to provide financial assistance to families of deceased government employees, which helped to address the emotional needs of the families while also fulfilling the government’s responsibility towards its employees.
• Managing stress: C. Verma, a retired IAS officer, is an example of a civil servant who effectively managed his own stress levels and supported the well-being of his employees. He was known for his calm demeanor and positive attitude, which helped to create a positive work environment. He also provided his employees with opportunities for stress management, such as yoga and meditation classes.

Conclusion:

By applying emotional intelligence in their administrative practices, civil servants can create a positive work environment, improve relationships, and make better decisions that benefit everyone involved.