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November 29, 2023 1125 0
Consumer rights are very important within the context of the ways markets operate in our country. There are many aspects of unequal situations in a market and poor enforcement of rules and regulations. Hence, Empowering Consumers in Today’s Markets is very crucial.
Consumer International: In 1985 , the United Nations issued the UN Guidelines for Consumer Protection. This was a way for governments to pass consumer protection legislation and for consumer advocacy organisations to put pressure on their governments to do so. Globally, this has served as the cornerstone of consumer activism. |
Quality Standards: In the market, various commodities display logos such as ISI, Agmark, Hallmark, or +F to assure consumers of their quality. These logos are issued by organizations that monitor producers and grant them the right to use these symbols if they adhere to specific quality standards. Importantly, compliance with these standards is not obligatory for all producers. However, for items that impact consumer health and safety or are widely consumed, like LPG cylinders, packaged drinking water, and food colors, certification is mandatory for producers. |
India has been celebrating National Consumers’ Day on December 24, marking the enactment of the Consumer Protection Act in 1986. India is one of the nations with exclusive jurisdiction over consumer disputes.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.” -Mahatma Gandhi |
Glossary:
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