Software as a Service (SaaS)

A software delivery model where applications are hosted by a provider and accessed by users over the internet.

• Users subscribe to the software instead of buying and installing it.
• Key Features
  • Cloud-based access.
  • Subscription model (monthly/yearly).
  • Updates and maintenance are handled by the provider.
  • Accessible from anywhere with an internet connection.
• Examples: Google Workspace (Gmail, Docs, Drive).
• Use Case: Businesses or individuals use SaaS to reduce IT infrastructure costs and focus on core work without worrying about software management.

Service as a Software

Emerging model where intelligent AI agents autonomously deliver services directly through software platforms, without manual intervention.

• The service itself is encoded as autonomous software agents that act independently.
• Key Features
  • AI-driven autonomous operations.
  • Minimal to no human supervision required.
  • Focus on decision-making, problem-solving, task execution without manual control.
  • Enables higher personalization and dynamic adaptability.
• Examples: AI agents autonomously managing customer support without scripted responses.
  • Smart bots performing legal document drafting independently.
  • AI-powered healthcare diagnosis assistants that analyze, suggest, and act.
• Use Case: Businesses deploying AI agents to replace traditional SaaS solutions with self-operating systems — saving time, cost, and increasing efficiency.