बौद्धिक दक्षता और नैतिक गुणों के अलावा सहानुभूति और करुणा कुछ अन्य महत्त्वपूर्ण वैशिष्ट्य हैं, जो सिविल सेवकों को निर्णायक मामलों को सुलझाने अथवा महत्त्वपूर्ण निर्णय लेने में अधिक सक्षम बनाते हैं। उपयुक्त उदाहरणों के साथ व्याख्या कीजिए। (उत्तर 150 शब्दों में दीजिए)

Answer:

Introduction:

Empathy and compassion are crucial attributes that can make civil servants more effective in their roles. 

These qualities help civil servants to understand the needs and concerns of the people they serve, and to develop policies and programs that are more responsive to those needs.

Body:

How empathy and compassion helps a civil servant to be competent:- 

• Understanding the needs of the people: Empathy enables civil servants to put themselves in the shoes of the citizens they serve, understanding their challenges, aspirations, and priorities.
  Example: Bezwada Wilson, an Indian civil servant and activist, dedicated his life to eradicating manual scavenging.
• Effective decision-making: Compassion allows civil servants to consider the well-being and interests of the people when making decisions, leading to policies and actions that better address societal needs.
  Example: E. Sreedharan, popularly known as the “Metro Man of India,” is a civil servant who played a pivotal role in the successful implementation of the Delhi Metro project.
• Building trust and credibility: By demonstrating empathy and compassion, civil servants can establish trust with the public, enhancing their credibility and legitimacy as representatives of the government.
  Example: Dr. Abhay Bang, an Indian civil servant and public health expert, established the Society for Education, Action, and Research in Community Health (SEARCH) to provide healthcare services to marginalized communities in rural Maharashtra.

• Tailoring services and policies: Empathy helps civil servants in designing and implementing services and policies that are sensitive to the diverse needs of the population, ensuring inclusivity and fairness.
  Example: Dr. Prakash Amte, an Indian civil servant and social worker, along with his wife Dr. Mandakini Amte, established Lok Biradari Prakalp, an organization focused on providing healthcare, education, and livelihood support to tribal communities in Maharashtra.
• Conflict resolution and problem-solving: Compassion allows civil servants to approach conflicts and challenges with understanding and a focus on finding equitable solutions that benefit all stakeholders.
  Example: Kamal Kishore, a civil servant, played a significant role in the post-disaster management efforts during the 2013 Uttarakhand floods in India.

Conclusion:

Empathy and compassion should be considered alongside intellectual competence and moral qualities as critical attributes for civil servants to possess. By emphasizing the importance of empathy and compassion in the civil service, we can help ensure that our policies and programs are designed to truly serve the needs of our communities.

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