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National e-Governance Service Delivery Assessment (NeSDA) Portal

National e-Governance Service Delivery Assessment (NeSDA) Portal

PWOnlyIAS

July 08, 2023

Context: 

The Department of Administrative Reforms & Public Grievances (DAPRG)  has launched the third edition of the NeSDA framework.

  • It has earlier released two editions of NeSDA study in 2019 and 2021.

About National e-Governance Service Delivery Assessment (NeSDA) Framework:

  • Objective: To measure the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective. 
  • NeSDA framework has been based on the Online Service Index (OSI) of UN eGovernment Survey.
    • It has been customized for the Indian federal structure and the e-Governance landscape of the sates and Union Territories (UTs).
  • DARPG undertakes NeSDA study biennially. 
  • The study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery. 
  • Benefits: NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country.
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Quick Revise Now !
AVAILABLE FOR DOWNLOAD SOON
UDAAN PRELIMS WALLAH
Comprehensive coverage with a concise format
Integration of PYQ within the booklet
Designed as per recent trends of Prelims questions
हिंदी में भी उपलब्ध
Quick Revise Now !
UDAAN PRELIMS WALLAH
Comprehensive coverage with a concise format
Integration of PYQ within the booklet
Designed as per recent trends of Prelims questions
हिंदी में भी उपलब्ध

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