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Context:

The Department of Administrative Reforms & Public Grievances (DAPRG) has launched the third edition of the NeSDA framework.

It has earlier released two editions of NeSDA study in 2019 and 2021.

About National e-Governance Service Delivery Assessment (NeSDA) Framework:

Objective: To measure the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective.
NeSDA framework has been based on the Online Service Index (OSI) of UN eGovernment Survey.
- It has been customized for the Indian federal structure and the e-Governance landscape of the sates and Union Territories (UTs).
DARPG undertakes NeSDA study biennially.
The study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery.
Benefits: NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country.

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