SEBI Scores 2.0: Complaint Redress System of SEBI

April 2, 2024

GS Paper III

Context

The Securities & Exchange Board of India (SEBI) has introduced a new version of its complaint redressal system, SEBI Scores 2.0, to strengthen investor complaint redress mechanism in the securities market.

About Securities and Exchange Board of India (SEBI)

Genesis: Established in April 1988 as an executive body and was given statutory powers in January 1992 through the SEBI Act, 1992.
Aim: To monitor and regulate the Indian capital and securities market while ensuring to protect the interests of the investors, formulating regulations and guidelines.
HQ: Mumbai

About SEBI Scores (SEBI Complaints Redress System)

Grievance Redress System of SEBI: SEBI SCORES is a web based centralized grievance redress system of Securities and Exchange Board of India (SEBI).
Online Complaint Lodging and Tracking for Investors: It enables investors to lodge and follow up their complaints and track the status of redressal of such complaints online from the above website from anywhere.
- This enables the market intermediaries and listed companies to receive the complaints online from investors, redress such complaints and report redressal online.
SCORES 2.0 will be integrated with the KYC Registration Agency database for easy registration of the investor on SCORES.

Benefits SEBI Scores

Increased Efficiency: The process has been made more efficient through auto-routing, auto-escalation, monitoring by the ‘Designated Bodies and reduction of timelines.
User-Friendly: The new SCORES system has been made more user-friendly.

Also Read: SEBI To Introduce T+0 Trading Settlement System

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