India’s welfare system is shifting towards a Technocratic Approach, leveraging technology (e.g., Aadhaar, Direct Benefit Transfer, grievance portals) to enhance efficiency and coverage.

Historical Context of Welfare Evolution: From Rights-Based to Technocratic Welfare

• Early Welfare State in India (Pre-1990s)
  • Colonial Legacy: Welfare in India before independence was often seen as charity, with limited state responsibility toward citizens’ welfare.
  • Post-Independence Period (1947–1970s): India’s welfare systems were initially focused on poverty alleviation and basic social services.
    • The focus was on public health, education, and employment, with the Five-Year Plans addressing these issues.
    • The state provided welfare in a centralized, discretionary manner, with a focus on state-led growth and welfare schemes as acts of benevolence.
• 1980s–1990s: Emergence of Rights-Based Welfare
  • Shift in Political Thought: The 1980s saw the rise of rights-based welfare models, influenced by global human rights movements and the UN Declaration of Human Rights.
  • Constitutional and Legal Shifts: The Indian Constitution and judiciary began framing social welfare as a legal entitlement.
    • Right to Work (MGNREGA): The Supreme Court’s 1985 judgment linked the right to livelihood with Article 21 (Right to Life).
    • Right to Education: The RTE Act (2009) institutionalized education as a fundamental right for children.
  • Expansion of Welfare Programs: The government introduced entitlement-based schemes like Mid-Day Meal Scheme, Integrated Child Development Services (ICDS), and Public Distribution System (PDS), reinforcing the idea of state responsibility.
  • Civil Society and Political Mobilization: The NREGA (National Rural Employment Guarantee Act, 2005) and RTI (Right to Information Act, 2005) were key achievements of people’s movements demanding entitlements and state accountability.
• Early 2000s: Technocratic Elements Begin
  • Shift Toward Efficiency: The early 2000s saw the introduction of technology in welfare programs aimed at improving efficiency and reducing corruption.
    • Programs like Aadhaar (2009), Direct Benefit Transfer (DBT), and E-Governance Platforms became tools for ensuring transparency and faster delivery of benefits.
• 2010s: The Full Technocratic Shift
  • Technocratic Welfare State: The Aadhaar and DBT systems were designed to minimize leakage and eliminate ghost beneficiaries. Data-driven welfare became central, with biometric identification replacing traditional methods of distributing benefits.
    • The centralized model of welfare delivery, based on efficiency and coverage, gradually overshadowed the rights-based approach.
• 2020s: Consolidation of Technocratic Welfare
• • Expansion of Digital Governance: With over 1,206 schemes integrated into the DBT system and the implementation of E-SHRAM for unorganized workers, welfare governance has become more automated and data-dependent.
    • The technocratic welfare model aims for maximized coverage and minimized leakage, but the human element is increasingly sidelined.

Technocratic Shift in Welfare

• The technocratic shift in welfare governance refers to the transition from a rights-based approach to a data-driven, efficiency-focused model of welfare distribution. 

• This shift is primarily influenced by technology, data algorithms, and centralized digital systems. 
• The focus is on minimizing leakage and maximizing coverage through automated and measurable processes, often bypassing traditional democratic processes and political accountability.

Key Features

• Data-Driven Algorithms and Centralized Systems: The use of Aadhaar for biometric identification and Direct Benefit Transfers (DBT) to deliver welfare benefits is central to this shift.
  • 36 grievance portals and 1,206 schemes integrated into the DBT system mark a shift towards efficiency in delivering services.
  • These systems bypass traditional bureaucratic inefficiencies, aiming for faster, more accurate welfare distribution.
• Focus on Efficiency and Coverage: The primary goals of this technocratic approach are to ensure high efficiency and broad coverage.
  • Reduction in welfare leakage and elimination of ghost beneficiaries are central to this model.
  • The shift moves the focus from who deserves support to how to minimize leakage and ensure maximum coverage.
• Reduction of Democratic Norms: This approach reduces the role of democratic deliberation, replacing it with measurable, auditable processes.
  • Welfare delivery becomes increasingly depoliticized, with citizens regarded as auditable beneficiaries rather than rights-bearing individuals.
• Technocratic Governance: Reflects Habermas’s ‘technocratic consciousness’ and Foucault’s concept of ‘governmentality’, where governance is defined by measurable, depoliticized rationality rather than democratic dialogue and participation.
  • The shift mirrors a neoliberal agenda where state functions are replaced by market-driven solutions, which may marginalize vulnerable populations.

Rights-Based Approach to Welfare 

• A rights-based approach to welfare treats services like food, education, and healthcare as legal entitlements rather than acts of charity. 
• It empowers citizens to claim their rights and holds the state accountable for meeting their needs.
• Key Features:
  • Legally Enforceable Rights: Services become entitlements rather than discretionary welfare. 
    • Constitutional Guarantees: For instance, Article 21 of the Indian Constitution guarantees the right to life, which has been judicially interpreted to include the right to live with dignity, covering basic needs like food, shelter, and employment.
  • Empowerment of Citizens: Citizens are recognized as rights-holders, not just recipients of charity, and can demand services from the state. 
    • Example: RTI Act allows citizens to seek government transparency.
  • Addressing Systemic Injustice: Focuses on rectifying inequalities and addressing historical injustices, such as Adivasi rights under the Forest Rights Act.
  • State Accountability: The government is legally bound to provide essential services, and citizens can seek legal redress for non-delivery.
  • Social Justice and Human Dignity: Ensures dignity, social justice, and access to essential services as fundamental rights.

Benefits of Rights-Based Approach to Welfare

• Legal Accountability: Citizens can legally enforce their rights. 
  • Example: MGNREGA allows citizens to demand work and unemployment allowance if work is not provided within a certain time frame
• Sustainability: Rights are permanent entitlements, not temporary charity.
  • The Right to Education (RTE) Act guarantees free and compulsory education for children, which places the onus on the government to maintain educational infrastructure and ensure quality education.
• Inclusive Development: Ensures marginalized groups are included in welfare systems.
  • Social justice initiatives ensure that everyone, regardless of their socio-economic background, has access to the same basic entitlements.
• Public Participation: Encourages citizen involvement and social audits.
  • Social audits in welfare programs like MGNREGA and PDS (Public Distribution System) enable communities to monitor and evaluate the effectiveness of the programs.

Concern with Rights-Based Approach to Welfare 

• Implementation Issues: Bureaucratic delays and inefficiencies, as seen in MGNREGA and PDS.
• Limited Administrative Capacity: Local governance often lacks the resources to deliver services effectively.
• Fiscal Constraints: High costs for the state, especially for universal services like healthcare and education.
• Politicization of Welfare: Welfare programs can be manipulated for political gain, reducing their effectiveness.

Comparative Analysis: Technocratic vs. Rights-Based Approach

Key Challenges and Criticism of Technocratic Welfare

• Loss of Citizen Agency: Data-driven models reduce citizens to data points rather than rights-holders. 
  • The Right to Information (RTI) crisis, with over four lakh pending cases, reflects the reduction of public participation in accountability processes.
• Exclusion of Vulnerable Groups: Algorithmic bias in welfare systems can exclude marginalized groups, particularly those without access to technology or those outside formal data systems. 
  • For instance, ghost beneficiaries identified in Direct Benefit Transfer (DBT) systems often overlook marginalized communities that lack proper digital literacy or access.
• Weakened Accountability: The Centralized Public Grievance Redress System centralizes visibility of complaints but often fails to address the underlying political responsibility. 
  • Between 2022-24, lakhs of grievances were disposed of, but the political accountability for these issues remains elusive, with no clear local responsibility for resolution.
• Efficiency Over Human Welfare: The efficiency-first model of welfare delivery may disregard human dignity. 
  • Justice D.Y. Chandrachud’s dissent on Aadhaar (2018) warned against reducing welfare programs to data manipulation, which lacks constitutional safeguards for individuals.
• Technological Dependence and Systemic Risks: The over-reliance on technology can lead to systemic failures. 
  • The Aadhaar system has faced security concerns, such as data breaches, which could expose sensitive information. 
  • Errors in biometric identification have resulted in misallocation of benefits.
• Lack of Flexibility: The centralized approach of welfare programs often fails to meet local needs. 
  • For instance, in some states, PM KISAN did not reach farmers due to local challenges like incorrect land records or lack of digital infrastructure.
  • E-SHRAM, designed to register unorganized workers, faces issues in rural and remote areas, where many workers still do not have access to smartphones or internet connectivity, thus limiting its effectiveness.
• Decline of Local Governance: Gram Panchayats, which traditionally played a role in shaping local welfare, are sidelined in favor of centralized models. 
  • The MGNREGA Act, though intended to empower local bodies, limits Panchayats’ authority by centralizing decision-making and financial control, as seen in the 2013 CAG audit that found Panchayats failing to make labour budgets.
• Diminished Collective Action: The shift to cash transfers (e.g., PM KISAN) minimizes opportunities for collective action. 
  • While cash offers individual freedom, it reduces the community-driven demand for accountability. 
  • Local NGOs and community groups are less likely to mobilize around welfare programs that are now automated and individual-centered.

Way Forward

• Empowering States: Empower States to design context-sensitive welfare models.
  • Strengthen federalism and pluralism as central features of welfare governance.
• Community-Driven Impact Audits: Incorporate community-driven impact audits through Gram Panchayats and self-help groups.
  • Kerala’s Kudumbashree serves as a functional model for grassroots welfare governance.
• Reaffirm Rights-Based Framework: Ensure welfare as a legal entitlement, reinforcing the rights-based model to guarantee citizen empowerment and state accountability.
• Enhance Local Governance: Empower local bodies and Gram Panchayats to take ownership of welfare programs, promoting decentralized decision-making for more context-sensitive delivery. 
• Civil Society and Accountability: Promote grassroots political education and legal aid clinics.
  • Foster community accountability and empower civil society to act as intermediaries in welfare delivery.
• Integrate Technology with Human-Centered Design: Ensure digital systems prioritize data privacy, inclusivity, and citizen participation, with offline alternatives for marginalized groups.
• Promote Public Participation: Encourage social audits and citizen involvement in welfare programs to improve transparency and accountability.
• Offline Safeguards and Bias Audits: Strengthen offline fallback mechanisms, including human feedback safeguards.
  • Introduce statutory bias audits and embed a “right to explanation and appeal” for digital governance systems.

Conclusion

India’s welfare system is undergoing a shift towards a technocratic model, leveraging technology to improve efficiency and coverage. While this approach has enhanced service delivery, it risks undermining democratic norms and citizen agency. To strike a balance, a rights-based framework must be reaffirmed, and local governance should be empowered to ensure inclusive, accountable, and human-centered welfare systems.

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