Answer

E-governance uses digital tools to enhance service delivery, transparency, and citizen engagement. It plays a crucial role in achieving Visit Bharat 2047 by bridging governance gaps and ensuring inclusivity. Initiatives under Digital India are driving this transformation toward an empowered and self-reliant India.

How e-governance contributes to Visit Bharat by 2047

• Enhanced transparency and accountability: Digital file management via e-Office ensures that files are processed electronically, reducing opportunities for corruption.
  Example: During the DARPG 100-day agenda, 3.7 million e-files were handled digitally, cutting paper use and stationery costs.
• Efficient, leak-proof welfare delivery: The Direct Benefit Transfer system channels subsidies directly to beneficiaries, plugging leakages worth lakhs of crores.
  Example: The 19th instalment of PM-KISAN disbursed ₹ 22,000 crore directly to nearly 10 crore farmers.
• Data-driven decision-making: Real-time dashboards from e-Office analytics help ministries track file pendency and enforce deadlines.
• Participatory governance: The MyGov platform engages over million users in polls, tasks and discussions to co-create policy.
  Example: Suggestions from MyGov participants shaped the content of the PM’s “Mann Ki Baat” radio address.
  

Role of Digital India initiatives in transforming service delivery

• e-Office: Digitises workflows across ministries, with a 95 % adoption rate, slashing approval times.
• UMANG: Single-window mobile access to over 2000 services, serving over million users with 595 crore transactions.
• Direct Benefit Transfer: Aadhaar-linked payments save lakhs of crores in leakages.
  Example: PM-KISAN’s quarterly instalment of ₹ 2,000 reached farmers without any diversion.
• Government e-Marketplace (GeM): A transparent procurement portal that surpassed ₹ 5 lakh crore in transactions in FY 2024-25.
• DigiLocker: Cloud-based document wallet with over 430 million users and 9.4 billion documents issued.
  Example: Students instantly downloaded CBSE mark sheets for university applications without physical visits.
  

Role of Digital India initiatives in citizen participation

• UMANG feedback modules: Built-in grievance and rating features let users report service issues in real time.
  Example: An EPFO pension delay complaint filed via UMANG was resolved within 48 hours.
• CPGRAMS: Centralised grievance system that closed over 90 % of 2.9 million cases in 2024.
• Digital consultation tools: e-Polls and surveys on government portals collect inputs for budgets and policies.
  Example: The Budget 2025 whitepaper incorporated citizens suggestions.
• DigiLocker sharing: Enables secure sharing of documents with private entities, building trust.
  

E-governance is essential for achieving accountable and inclusive governance by 2047. Strengthening digital infrastructure and bridging the digital divide are critical for success. Embracing emerging technologies will ensure a progressive and citizen-centric India.

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