Answer:

Introduction

Ethical dilemmas faced by civil servants refer to the complex and morally challenging situations encountered in the course of their public service duties, where they must navigate conflicting values and make difficult decisions that uphold ethical standards.

Body

Significance of emotional intelligence in navigating complex ethical dilemmas

• Self-awareness: Civil servants with high EI can recognize their own emotions, biases, and values. They aim to mitigate biases when making policy recommendations.
  
• Empathy: It enables civil servants to understand and appreciate the perspectives, needs, and emotions of others. An immigration officer with empathy might strive to balance national security concerns with the plight of refugees seeking asylum.
• Conflict resolution: For example, a civil servant responsible for land development might mediate between developers, environmental activists, and local communities to balance economic growth with environmental sustainability.
• Relationship building: It helps civil servants establish trust, build positive relationships, and foster collaboration. For example, a diplomat with EI can navigate delicate international negotiations and cultivate productive partnerships.
• Taking responsibility: Those with high emotional intelligence take responsibility for their actions, admit mistakes, and communicate ethically.
• Ensures Resilience: For instance, a whistleblower who possesses emotional intelligence can endure personal and professional challenges while exposing corruption within an organization.

Sagaciousness of emotional intelligence in maintaining public trust:

• Self-awareness: It enables individuals to recognize and understand their own emotions, allowing them to make ethical decisions with integrity. For instance, self-awareness of TN Seshan about his integrity and subsequent cleaning of elections.
• Relationship building: It facilitates the development of strong relationships based on trust, respect, and open communication. For instance, doctors must establish rapport with patients to ensure the best treatment outcomes.
• Emotional regulation: It helps individuals manage their emotions effectively, preventing

Conclusion

Overall, EI equips civil servants with invaluable skills for navigating complex ethical dilemmas and taking ethical decision-making by fostering self-awareness, empathy, emotional regulation, and ethical decision-making to effectively address the intricate ethical challenges.

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