Answer:
| Approach:
Introduction
- Briefly write about the importance of empathy and compassion or definition.
Body
- Mention the importance of those values to civil servants.
- Add examples to substantiate your points.
Conclusion
- You can conclude by writing about significance of empathy and compassion.
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Introduction:
Empathy and compassion are crucial attributes that can make civil servants more effective in their roles.
These qualities help civil servants to understand the needs and concerns of the people they serve, and to develop policies and programs that are more responsive to those needs.
Body:
How empathy and compassion helps a civil servant to be competent:-
- Understanding the needs of the people: Empathy enables civil servants to put themselves in the shoes of the citizens they serve, understanding their challenges, aspirations, and priorities.
- Example: Bezwada Wilson, an Indian civil servant and activist, dedicated his life to eradicating manual scavenging.
- Effective decision-making: Compassion allows civil servants to consider the well-being and interests of the people when making decisions, leading to policies and actions that better address societal needs.
- Example: E. Sreedharan, popularly known as the “Metro Man of India,” is a civil servant who played a pivotal role in the successful implementation of the Delhi Metro project.
- Building trust and credibility: By demonstrating empathy and compassion, civil servants can establish trust with the public, enhancing their credibility and legitimacy as representatives of the government.
- Example: Dr. Abhay Bang, an Indian civil servant and public health expert, established the Society for Education, Action, and Research in Community Health (SEARCH) to provide healthcare services to marginalized communities in rural Maharashtra.
- Tailoring services and policies: Empathy helps civil servants in designing and implementing services and policies that are sensitive to the diverse needs of the population, ensuring inclusivity and fairness.
- Example: Dr. Prakash Amte, an Indian civil servant and social worker, along with his wife Dr. Mandakini Amte, established Lok Biradari Prakalp, an organization focused on providing healthcare, education, and livelihood support to tribal communities in Maharashtra.
- Conflict resolution and problem-solving: Compassion allows civil servants to approach conflicts and challenges with understanding and a focus on finding equitable solutions that benefit all stakeholders.
- Example: Kamal Kishore, a civil servant, played a significant role in the post-disaster management efforts during the 2013 Uttarakhand floods in India.
Conclusion:
Empathy and compassion should be considered alongside intellectual competence and moral qualities as critical attributes for civil servants to possess. By emphasizing the importance of empathy and compassion in the civil service, we can help ensure that our policies and programs are designed to truly serve the needs of our communities.
Value Addition:
- Empathy: Empathy is the ability to understand and share the feelings, experiences, and perspectives of others, putting oneself in their shoes and responding with compassion and care.
- Examples:
- Mother Teresa: Roman Catholic nun who dedicated her life to serving the poor and marginalized in Kolkata, India.
- Kailash Satyarthi: Children’s rights activist working to combat child labor and promote education.
- Compassion: Compassion is a deep feeling of sympathy, concern, and empathy for the suffering or distress of others. It involves a genuine desire to alleviate their pain and promote their well-being.
- Examples:
- Dr. Prakash Amte: Dedicated to serving tribal communities in Maharashtra, providing healthcare, education, and sustainable development.
- Baba Amte: Social activist who worked for the welfare of leprosy patients and the disabled, challenging societal prejudices.
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2022
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