Answer:

Introduction:

Attitude is indeed a crucial component in the development of any individual, especially for public servants who serve as representatives of the government and are responsible for serving the public.

Body:

Attitude building can be done in the following aspects

• Training and Development Programs: Conducting regular training and development programs for public servants can help them develop the necessary skills and attitudes required for their job.
  • For example, training programs on ethics and integrity, communication skills, and conflict resolution can help public servants to build suitable attitudes.
• Role Modeling: Leaders and senior public servants can serve as role models for their subordinates. By demonstrating the right attitudes and behaviors, they can inspire their team members to emulate them.
• Reward and Recognition: Recognizing and rewarding public servants who exhibit the right attitudes and behaviors can reinforce positive attitudes and behaviors.
  • For example, recognizing a public servant who goes above and beyond to serve the public can encourage other public servants to do the same.
• Accountability: Public servants should be accountable for their actions and decisions. They should take ownership of their work and be transparent about their decisions.
• Continuous Learning: Public servants should be committed to continuous learning and development. They should keep themselves updated with the latest trends and best practices in their field of work.

Here are some Indian examples that illustrate how suitable attitudes can be built for public servants:

• The Indian Administrative Service (IAS) conducts regular training and development
• programs for its officers to equip them with the necessary skills and attitudes required for their job.
  • For example, the Lal Bahadur Shastri National Academy of Administration (LBSNAA) provides training on various aspects such as leadership, ethics, and communication.
• The Government of India has launched several initiatives to recognize and reward public servants who exhibit the right attitudes and behaviors. For example, the Prime Minister’s Awards for Excellence in Public Administration recognizes public servants who have made significant contributions to improving governance and public service delivery.
• The Delhi Metro Rail Corporation (DMRC) is an excellent example of building suitable attitudes for public servants. The DMRC is known for its punctuality, efficiency, and customer service. This is achieved by emphasizing the need for its employees to be professional, accountable, and customer-focused.

Conclusion:

Building a suitable attitude for a public servant requires a multifaceted approach that focuses on professionalism, ethics and integrity, empathy, accountability, and continuous learning. By prioritizing these aspects, public servants can serve the public effectively and efficiently.

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