Answer:

Introduction

Emotional Intelligence (EI), rooted in ethical principles, encompasses the capacity to empathetically perceive and understand emotions, both in oneself and others. It involves the conscientious regulation of emotions, fostering harmonious relationships, and making choices guided by empathy, compassion, emotional awareness etc. Example- DM of a riot hit district trying to pacify people’s emotions and simultaneously improving law and order situation there.

Body

Components of Emotional Intelligence (EI):

• Self-awareness: This involves recognizing and understanding one’s own emotions and values. For instance, a leader who is self-aware acknowledges their own biases and works towards creating an inclusive and equitable workplace.
• Empathy: It is the ability to understand and share the feelings of others. An example of empathy is a healthcare professional who demonstrates genuine concern and compassion for their patients, providing comfort and support in difficult times.
• Emotional regulation: It involves effectively managing and controlling one’s emotions. For example, a teacher who remains calm and composed while addressing a disruptive student shows emotional regulation, creating a good learning environment.
• Social skills: It enables individuals to build and maintain healthy relationships. A business leader who fosters a culture of open communication, actively listens to diverse perspectives, and promotes teamwork and cooperation shows this.
• Motivation: It relates to the drive and enthusiasm to achieve personal and ethical goals. An example is an environmental activist who is motivated to protect the planet, leading sustainable initiatives and inspiring others to adopt eco-friendly practices.

Emotional intelligence is an essential skill for leaders in public administration for improving the performance:

• Building Understanding: For instance, a mayor who actively listens to the concerns of residents affected by a proposed infrastructure project demonstrates empathy and fosters trust within the community.
• Effective Communication: A government official who can clearly articulate the benefits of a new healthcare initiative to both healthcare professionals and the public facilitates understanding regarding the initiative.
• Self-Awareness: For example, a government official who acknowledges their limitations and seeks input from subject matter experts demonstrates humility and a commitment towards making informed decisions.
• Building Trust: For instance, a police chief who proactively engages with community members, demonstrating empathy and transparency, can restore trust and enhance the relationship between law enforcement and the public. Example- Retired IPS officer Dr. Prateep V. Philip is known for revolutionising community policing.
• Ethical Decision-Making: For example, a Municipal Commissioner who considers the social and environmental impacts of a proposed project, weighing the long- term benefits against potential harm, demonstrates ethical decision-making rooted in EI.

Emotional intelligence is an essential skill for leaders in private administration for improving the performance:

• Empathy: Leaders with high EI understand and share the feelings of their employees. For example, a leader who empathises with an employee’s personal challenges may offer flexible work hours or provide resources for assistance. Example- Google provides an additional four weeks of leave, along with the normal 18 weeks of paid maternity leave, to mothers who go through complications.
• Conflict resolution: Leaders with EI can navigate conflicts and resolve them ethically. A leader who mediates a dispute between two team members by encouraging open dialogue and finding common ground can restore harmony and maintain productivity.
• Stress management: They can effectively manage their stress and help their team members do the same. A leader who implements mindfulness programs or provides access to counselling services helps employees cope and maintain productivity. Example- Nike provides in-office meditation and yoga classes for free to its employees.
• Motivation: Emotionally intelligent leaders understand the individual needs and aspirations. A leader who offers skill development workshops or assigns challenging projects based on individual interests can inspire their team.
  
• Collaboration: Emotionally intelligent leaders promote collaboration by valuing diverse perspectives and creating an inclusive work environment. A leader who encourages cross-functional collaboration and breaks down silos fosters innovation.

Conclusion

In conclusion, EI is a crucial skill for leaders in both public and private administration, as it enables them to understand and connect in a better manner, foster ethical decision-making, and create an environment that promotes collaboration, trust, and high-performance outcomes.

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