National e-Governance Service Delivery Assessment (NeSDA) Portal

Context: 

The Department of Administrative Reforms & Public Grievances (DAPRG)  has launched the third edition of the NeSDA framework.

• It has earlier released two editions of NeSDA study in 2019 and 2021.

About National e-Governance Service Delivery Assessment (NeSDA) Framework:

• Objective: To measure the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective. 
• NeSDA framework has been based on the Online Service Index (OSI) of UN eGovernment Survey.
  • It has been customized for the Indian federal structure and the e-Governance landscape of the sates and Union Territories (UTs).
• DARPG undertakes NeSDA study biennially. 
• The study assesses States, Union Territories (UTs), and focus Central Ministries on the effectiveness of e-Governance service delivery. 
• Benefits: NeSDA helps the respective governments improve their delivery of citizen centric services and shares best practices across the country.