E-Daakhil Portal

The Department of Consumer Affairs recently announced the successful nationwide implementation of the E-Daakhil portal, a truly pan-India initiative. 

About E-Daakhil Portal

• Launched by:  the National Consumer Dispute Redressal Commission.
• It was introduced under the provisions of the Consumer Protection Act, 2019, to streamline the process of filing consumer complaints in a paperless and hassle-free manner.
• Purpose: To provide consumers with an efficient and convenient mechanism to file and resolve their grievances online, without the need for physical visits to consumer forums.

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Key Features E-Daakhil Portal

About National Consumer Disputes Redressal Commission (NCDRC)

• NCDRC is a quasi-judicial commission established in 1988 under the Consumer Protection Act of 1986. 
• Objective: To provide consumers with inexpensive, speedy, and summary redressal of disputes.
• Leadership: The NCDRC is headed by a sitting or retired judge of the Supreme Court or a sitting or retired Chief Justice of a High Court.
• Jurisdiction of NCDRC
  • The NCDRC handles complaints where the value of goods or services exceeds two crore rupees.
  • It also has appellate and revisional jurisdiction over the orders passed by State Commissions or District Forums.
• Appeals: Any person aggrieved by an order of the NCDRC may appeal to the Supreme Court of India within a period of 30 days.
• A complaint can be filed by the following:
  • An individual consumer.
  • Any voluntary consumer association registered under the Companies Act, 1956.
  • The Central Government or any State Government.
  • One or more consumers, in cases where numerous consumers share the same grievance.

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Success Stories of Using e-Daakhil Portal

• The Sambalpur District Commission ruled on January 8, 2024, in favor of a complainant with a faulty Hero Electric Atria, awarding Rs. 25,000 compensation and Rs. 5,000 for litigation expenses.
• The Andaman District Commission ruled on September 1, 2022, after a case filed on April 19, 2022, in favor of a complainant charged twice for fuel due to a failed UPI transaction, ordering a refund of Rs. 3,980 with 6% interest and Rs. 10,000 for mental agony.